Shipping Policy

General Shipping

• We are able to ship globally with a few exceptions
• Orders ship Monday through Friday (Please allow extra time for order processing)
• Some items within your order may ship separately. You will never be charged more for shipping and handling than what appears at checkout.
• We do provide shipping time estimations for all of our products. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure successful delivery.

Global Shipping

We offer shipping through our shipping broker - shipping fees, along with customs duties and taxes are calculated at checkout based on the shipping address.

We are not able to ship to the following countries:

• Afghanistan
• Belarus
• Brunei
• Cuba
• Iran
• Myanmar
• North Korea
• Palestine
• Russia
• Syria
• Sudan
• Ukraine
• Yemen

Shipping Multiple Orders

Multiple orders placed on the same day cannot be combined and will ship separately. 

Shipping to Multiple Locations

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address. 

Address Changes

We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order. 

APO/FPO Shipping

We are able to ship our products to U.S. Military APO/FPO addresses. When completing your Shipping Address during checkout, please make note of the following:

• The City must be entered as either APO or FPO
• The State must be selected as either ‘AA’, ‘AE’, or ‘AP’
• The Country must be United States
• You must enter your Zip Code
• Always remember to enter your full name, grade, and PSC or unit number

Please note: Orders shipped to an APO/FPO address take longer to be delivered. Please allow 2-4 weeks for your package to arrive. 

Customer Service Hours

Our customer service team is available Monday through Friday 10am – 6pm EST. If you send an email over the weekend, our customer service team will contact you the next business day. 

 

Return Policy

We make every effort to accurately describe the products we sell and to inspect them before packing. At this time, we do not accept returns or exchanges for any reason. All sales are final.

Damages, Missing or Incorrect Items

In the unlikely chance that merchandise was damaged in shipment, please do not use the items until a claim can be submitted.

If the packaging appears opened or damaged upon receiving your order, please notify the customer service team immediately by reaching out to datadog@harperandscott.com. Before reaching out, please:

• Check the contents of your package and verify that you received what was ordered against the confirmation email
• Retain all packaging materials if items are damaged or missing
• Take pictures of the damaged/missing items along with any damaged packaging to provide to the customer service team

If you have a question or problem, please contact us via email at datadog@harperandscott.com. You may also get information about your order history under My Account in the top right of the Datadog Store navigation bar.