We make every effort to accurately describe the products we sell and to inspect them before packing. At this time, we do not accept returns or exchanges for any reason. All sales are final.

Please reach out to our customer support team at datadog@harperandscott.com for assistance. Please be sure to share pictures of the damaged items and packaging for the claims process. For more information about damages, please view our Returns Policy.

Please reach out to our customer support team at datadog@harperandscott.com for assistance. For more information about missing items, please view our Returns Policy.

Once an order is placed, we are unable to change or cancel your order.

You may leave an optional gift message on your order in the gift message field in your Shopping Cart. The packing slip that comes with the order may be used as a gift receipt and does not include any pricing information.

How are VAT, duties and import taxes charged for shipments to European countries?

VAT is included in the price of the products for all EU countries and no duties or import taxes are charged for orders within the EU. 

European countries outside of the EU will incur taxes and duties based on the shipping location. All taxes and relevant duties are prepaid at checkout and will be calculated based on your order’s shipping destination. 

You will have the opportunity to review taxes and duties at checkout before you submit your order. Once you submit your order, customs, taxes and duties will be prepaid via DDP (delivered duty paid) and no further action from you is needed.

What are the shipping lead times for shipments to European countries?

Please make note of the estimated order processing time listed on each product. Order processing typically takes 1-2 business days, and orders will arrive within 7-10 business days AFTER the order has shipped.

What shipping carrier is used for shipments to European countries?

The shipping carrier for all shipments within Europe is UPS EU.

How are customs, duties and taxes charged for shipments to Middle Eastern countries?

Customs, duties and taxes will be charged at checkout based on the local laws for the shipping destination. All customs, duties and taxes are prepaid at checkout and will be calculated based on your order’s shipping destination. You will have the opportunity to review customs, taxes and duties at checkout before you submit your order. Once you submit your order, customs, taxes and duties will be prepaid via DDP (delivered duty paid) and no further action from you is needed.

What are the shipping lead times for shipments to Middle Eastern countries?

Please make note of the estimated order processing time listed on each product. Order processing typically takes 1-2 business days, and orders will arrive within 15-20 business days AFTER the order has shipped.

What shipping carrier is used for shipments to Middle Eastern countries?

Customs, duties and taxes will be charged at checkout based on the local laws for the shipping destination. All customs, duties and taxes are prepaid at checkout and will be calculated based on your order’s shipping destination. You will have the opportunity to review customs, taxes and duties at checkout before you submit your order. Once you submit your order, customs, taxes and duties will be prepaid via DDP (delivered duty paid) and no further action from you is needed.

What are the shipping lead times for shipments to African countries?

Please make note of the estimated order processing time listed on each product. Order processing typically takes 1-2 business days, and orders will arrive within 15-20 business days AFTER the order has shipped.

What shipping carrier is used for shipments to African countries?

For shipments to African countries, we partner with an International Broker that utilizes local shipping carriers to provide cost effective shipping based on the shipment destination.

How are customs, duties and taxes charged for shipments to the Asia-Pacific region?

Customs, duties and taxes will be charged at checkout based on the local laws for the shipping destination. All customs, duties and taxes are prepaid at checkout and will be calculated based on your order’s shipping destination. You will have the opportunity to review customs, taxes and duties at checkout before you submit your order. Once you submit your order, customs, taxes and duties will be prepaid via DDP (delivered duty paid) and no further action from you is needed.

What are the shipping lead times for shipments in the Asia-Pacific region?

Please make note of the estimated order processing time listed on each product. Order processing typically takes 1-2 business days, and orders will arrive within 14-18 business days AFTER the order has shipped.

What shipping carrier is used for shipments in the Asia-Pacific region?

For shipments in the Asia-Pacific region, we partner with an International Broker that utilizes local shipping carriers to provide cost effective shipping based on the shipment destination.

What taxes are collected for shipments to the United States?

United States sales tax is collected for orders shipping to CA, IL, and NY.

What are the shipping lead times for shipments in the United States?

Please make note of the estimated order processing time listed on each product. Order processing typically takes 1-2 business days. Most United States orders shipped to permanent addresses will arrive 5-7 days AFTER the order has shipped.

What shipping carrier is used for shipments in the United States?

Customers shipping to the United States may choose FedEx or USPS as their shipping carrier.

What customs, duties and taxes are collected for shipments to the North and South American Regions?

Customs, duties and taxes will be charged at checkout based on the local laws for the shipping destination. All customs, duties and taxes are prepaid at checkout and will be calculated based on your order’s shipping destination. You will have the opportunity to review customs, taxes and duties at checkout before you submit your order. Once you submit your order, customs, taxes and duties will be prepaid via DDP (delivered duty paid) and no further action from you is needed.

What are the shipping lead times for shipments in the North and South American Regions?

Please make note of the estimated order processing time listed on each product. Order processing typically takes 1-2 business days, and orders will arrive within 10-15 business days AFTER the order has shipped. Orders shipped to Brazil will arrive within 16-20 business days after the order has shipped depending on customs.

What shipping carrier is used for shipments in the North and South American regions?

For shipments in the North and South American regions, we partner with an International Broker that utilizes local shipping carriers to provide cost effective shipping based on the shipment destination.

Afghanistan

Albania

Andorra

Angola

Belarus

Benin

Bhutan

British Indian Ocean Terr.

Brunei

Central African Republic

Chad

Christmas Islands

Cocos (Keeling) Islds

Congo – Kinshasa

Cook Islands

Cuba

Curaçao

Falkland Islands

Fiji

French Southern Territories

Georgia

Greenland

Heard Island and McDonald Islands

Honduras

Iceland

Iran

Libya

Mayotte

Nauru

Niue

Norfolk Isds

North Korea

Palestinian Territories

Pitcairn Islands

Russia

Solomon Islands

Somalia

South Georgia and the South

Sandwich Islands

South Sudan

St. Helena

St. Pierre & Miquelon

Sudan

Syria

Tokelau

Turkmenistan

Tuvalu

Ukraine

U.S. Outlying Islands

Vatican City

Venezuela

Western Sahara

Yemen